When water will not wait
Shut it down, stay safe, then call—we triage active leaks and sewer hazards first.
Emergencies are not “same-day tune-ups.” They are pressurized mains splitting, heaters flooding closets, or sewage at ankle height. We ask what is running on the meter, where the main shutoff is, and whether anyone smells gas. That order matters: stop damage, verify safety, then dispatch with the right parts on the truck.
Where we focus
- Burst supplies and failed water heater connections—priority routing when ceilings are at risk.
- Sewer backups with multiple fixture gurgling—health hazard first, camera second.
- Gas odor calls: we coordinate with your utility’s emergency line when required; we do not guess on combustion.
Phone guidance on main shutoff, gas emergency numbers, and when to leave the building.
Stop active water migration, extract standing water if needed, ventilate sewer gas.
Temporary repairs when materials are odd hours; return for permanent fix with full stock.
Storm surge and prolonged rain can overload city mains; if every house on the block is backing up, the city may need to jet their line before your private repair matters.
Worth a closer look
Ceiling leaks near cans or panels—cut power at the breaker before wading in.
Leave and call 911 / the gas utility; do not operate switches or fans on the way out.
Book online or call—emergencies first.
- Phone24/7
- Scheduled serviceMon–Fri 8–5
- WeekendsCall anytime
FAQ
Is emergency service more expensive?
After-hours and holiday rates may apply. We quote dispatch expectations over the phone when you call.
What if I cannot find my main shutoff?
Call us — we’ll talk you through likely locations (meter, garage wall, near the hose bib) while we route a truck.
What do I do if I smell gas?
Leave the building, call 911 or your gas utility, and do not operate switches or fans on the way out.
Do you restore drywall after an emergency repair?
We coordinate access; finish carpentry and paint are usually outside plumbing scope unless agreed in writing.
My whole block is backing up — is it my line?
Probably not. Prolonged rain overloads city mains; municipal jetting may need to happen before private repair matters.